Frequently Asked Questions
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Where do you ship?
Currently we ship within Canada only. Standard shipping is free and takes 5–7 business days; Express (2–3 days) and Overnight options are available at checkout.
What is your return policy?
We accept returns within 30 days of delivery on unworn items with tags attached. See our Shipping & Returns page for full details.
How do I track my order?
Once your order ships, you'll get an email with tracking information. You can also view order status anytime from your account page.
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout, powered by Stripe.
How do I know what size to order?
Check our Sizing Guide for detailed measurements. If you’re between sizes, we generally recommend sizing up for outerwear.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@originofone.ca — we can usually make changes before an order ships, but can’t guarantee it once processing has started.
Do you offer exchanges?
The fastest way to get a different size or colour is to return your original item and place a new order, which guarantees availability.
Didn’t find your answer? Email us at support@originofone.ca.